Faqs

 

Welcome to our FAQ section

1. How can I become a customer of Featherstone Foods?

If you are interested in receiving any of the great products Featherstone Foods has to offer please contact us via phone, fax or email.   A member of our office staff will contact you to collect some basic information and send a credit application.  Once a credit application is completed and has been approved, we will contact you to help build your first order!

2. What are Featherstone Foods office hours?

Our office is staffed Monday – Friday, 8:30 am – 4:30 pm and Saturdays from 8:30 am – 1 pm.

3. How can I place an order?

There are several ways an order can be placed.

a)     Call one of our helpful customer service representatives at 718-456-5400

b)      Fax your order to 718-456-9125

c)      Email your order to orders@featherstonefoods.com

d)      Online Ordering coming soon!!!!!!!!

With each method of ordering, we ask that you have your customer number and all item numbers handy to ensure complete order accuracy.

A custom order form can be created for you based on the items you typically purchase. We find this to be the most efficient and accurate way to place orders.

4. What is our delivery area?

We have 22 trucks on the road 7 days a week making deliveries to all customers within a 100 mile radius of our 20,000 square foot warehouse in the Bronx, NY.

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5. What is the deadline to place my order?

All orders need to be placed by 2:45PM Monday – Friday, 12:45PM on Saturday and we are closed on Sundays.  Please take note that no changes or cancellations can be taken on Sundays.

Orders for products coming from a bakery requiring 48 hours notice must be phoned in, faxed, or emailed by 2:30 pm Monday – Friday 48 hours prior to requested delivery day. Example: For a Wednesday delivery, orders must be placed by 2:30 pm Monday.  For a Tuesday delivery, orders must be placed by 2:30 pm Friday.

6. How do I reach someone in an emergency?

The Featherstone Office is open from 630AM – 5PM and someone can be reached during those hours by calling 718 456 5400.  Our night manager begins at 10PM and can be reached anytime after 10PM.  All of our trucks are equipped with sophisticated GPS systems to allow us determine where our drivers are and give an approximate estimated time of arrival.  In a severe bread emergency you may call the night manager after 10PM at 718 456 5400 and he will do his best to help you with some par-baked or in stock options.

7. Are there any minimums to order?

Any order within New York City has a minimum of $40 and outside of New York City has a minimum requirement of $50.  We have a VAST assortment of product representing anything you can think of from muffins and croissants to wraps, pitas and ceremonial challahs as well as non perishables to help meet minimums easily.  Our mantra is CONSOLIDATION…One Delivery, One Invoice, One Phone Call.

8. What type of products are available?

We represent 25 bakeries in the area so there is nothing we do not carry.  Some examples:

a) Par Baked Baguettes, Dinner Rolls, Sandwich Rolls – all in stock!

b) Fresh Breakfast Pastries, Retail Breads, Dinner Rolls, Bagels – Be sure to take a look at our Products Listing for the full catalog!

c) Gluten Free and Organic Pastries and Breads

d) Soft Pretzels in any form you can want!

9. What type of customers do you currently sell to 7 days a week?

We currently deliver to major supermarket chains, country clubs, full service and luxury hotels, corporate feeders, busy grab and go venues and many many restaurants.  We are an Avendra approved supplier and have corporate approval with several national buying groups.